Privacy Policy
1. Information We Collect
We collect limited personal information when you:
Make a booking or inquiry on our website
Contact us by email, phone, or form submission
This may include your name, email address, phone number, address, booking details, and payment information.
2. Use of Information
Your information is used only to:
Process bookings and confirm reservations
Communicate with you regarding your stay
Send service updates, offers, or promotions (only if you consent)
Improve our website experience and customer service
3. Data Protection
We use secure servers and SSL encryption to protect all transactions and customer data.
Your payment details are processed through trusted payment gateways; we do not store card information.
4. Sharing of Information
We never sell, rent, or share your personal data with third parties, except:
When required by law or government authorities
When necessary for completing your booking (e.g., payment processing partners)
5. Cookies
Our website uses cookies to enhance functionality and analyze visitor behavior. You can manage or disable cookies in your browser settings at any time.
Terms & Conditions
1. Booking & Check-in
All bookings are subject to availability and confirmation.
A valid government-issued photo ID is mandatory for all guests during check-in.
Check-in time: 2:00 PM | Check-out time: 11:00 AM (timing may vary slightly depending on season or occupancy).
2. Payments
Full or partial advance payment is required to confirm your reservation.
We accept UPI, credit/debit cards, and other secure online payment options.
All prices are displayed in INR (₹) and inclusive of applicable taxes unless stated otherwise.
3. Guest Responsibilities
Guests are expected to maintain decorum and follow resort rules.
Damage to property, misuse of facilities, or disturbance to other guests may result in fines or cancellation without refund.
Smoking or alcohol consumption may be restricted in certain areas.
4. Resort Liability
Duke Resort shall not be responsible for loss of valuables, personal belongings, or injuries due to misuse of facilities.
Use of swimming pool, spa, or adventure activities is entirely at the guest’s own risk.
5. Modifications
The management reserves the right to modify room tariffs, offers, or policies without prior notice.
Refund & Cancellation Policy
1. Cancellation by Guest
7 days or more before check-in: 100% refund (after deducting transaction charges).
Within 7 days of check-in: 50% refund of total booking amount.
Within 48 hours of check-in or no-show: No refund applicable.
2. Early Check-out / Short Stay
No refunds will be issued for unused nights after check-in or early departures.
3. Cancellations by Resort
In rare cases of overbooking, maintenance, or natural causes, the resort reserves the right to cancel bookings. Guests may receive a full refund or an option to reschedule.
4. Force Majeure
In cases of natural disasters, lockdowns, or government restrictions, refund or rescheduling options will be provided at the discretion of management.
5. Refund Timeline
All eligible refunds will be processed through the original payment method within 7–10 business days after cancellation confirmation.
Contact Us
For booking assistance, policy questions, or refund inquiries, please contact
